Most of the queries have been addressed below, but please do not hesitate to contact us through email or our 24/7 live chat support if you still need any additional information.
An email address is required to sign-up for iProVPN. The email address you provide is used to maintain a profile as a user. We will use the email address to contact you for billing information, new products and offers, subscription expiry reminders, password reset requests.
iProVPN collects all the necessary details for processing payments when you subscribe to our services. These details are necessary for processing refunds too, and these details are saved by iProVPN for recurring payments. These details include credit card details, such as full name, credit card number, and expiry date. Country details are also important to allow the calculation of VAT. Your data might be shared with a third-party for processing of payments.
Cookies hold small pieces of information that is stored in the web browser. It is used to identify users visiting the website. It retains data and helps user continue with selected preferences, such as language.
We use the email address you have provided to keep you updated with our services or to notify of new offers. You can choose to opt-out of the mailing list.
iProVPN provides a 24/7 customer support. Certain user information is required to provide assistance. This includes information such as name, country, device, payment information. Our records are used to identify existing users of iProVPN and their history.
Diagnostic data is vital for improving our services. The anonymized data includes app crashes and VPN connection errors. The data helps us identify the kind of issues that our users face and resolve the issues in a future update.
At iPROVPN, we are fully equipped to deal with sensitive and confidential information. Our website uses SSL/TLS encryption for handling transactions and user information. All the necessary precautions have been taken to safeguard your data. We take several steps to ensure that user information is protected at every turn, including limiting access to user information to only designated employees.
iProVPN is committed to user privacy. We do not store logs to identify a user’s activity while using iProVPN. Logs refer to information such as IP address of the user, DNS queries, timestamps of VPN connections, and the duration of the VPN connections.
iProVPN operates in the jurisdiction of British Virgin Islands. It has no data retention laws that can force us to log user data and share with law enforcement or intelligence agencies. If any request for data is made by an external government, it will be reviewed thoroughly by a British Virgin Islands court before being passed to us. Since iProVPN does not store personally identifiable information such as user logs, it cannot provide that information.